Privacy Policy
Last updated: DD/MM/YYYY
1. Introduction
Reflect Within Ventures Private Limited (“we”, “our”, “us”) is committed to protecting the privacy and security of personal and health-related information of our users. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable Indian laws.
2. Applicable Laws
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (DPDP Act)
3. Information We Collect
We may collect the following information:
a) Personal Information
- Name
- Email address
- Phone number
- Address
- Age / Gender
b) Sensitive Personal Data / Health Data
- Medical history
- Health reports
- Diagnosis details
- Prescriptions
- Consultation records
c) Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
4. Purpose of Data Collection
- Providing healthcare services
- Medical consultations and support
- Improving service quality
- Legal and regulatory compliance
- Communication and support
5. Consent
By using our website or services, you explicitly consent to the collection and processing of your personal and health data for the purposes stated above. You may withdraw consent as per applicable law.
6. Data Storage & Security
We implement reasonable security practices including:
- Encryption of sensitive data
- Secure servers and access controls
- Restricted employee access
- Regular security reviews
We take all reasonable steps to protect data from unauthorized access, disclosure, or misuse.
7. Data Sharing & Disclosure
We do not sell or rent your personal or health data. Data may be shared only:
- With authorized healthcare professionals
- With service providers under confidentiality obligations
- When required by law or government authorities
8. Data Retention
Personal and health data is retained only for as long as necessary to fulfill the stated purposes or to comply with legal obligations.
9. User Rights (DPDP Act, 2023)
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Raise grievances regarding data usage
10. Cookies
We may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Grievance Redressal
In accordance with Indian law, we appoint a Grievance Officer:
- Name: Compliance Officer
- Email: info@reflectwithincare.com
- Address: 7A, Vaishnav Villa CHS, Thakur Complex, Kandivali, Mumbai – 400101
- Response Time: Within 7 working days
13. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page.
14. Contact Us
For any privacy-related concerns, contact us at: info@reflectwithincare.com